Returns & Exchanges
At SERENEDE, we strive for perfection in every fit, but if you are not completely satisfied with your purchase, we offer a 14-day window for returns and exchanges. Please ensure all items are unworn, unwashed, and include all original tags and packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Drop Off Package
Affix the label to your package and drop it off at any authorized shipping location or schedule a pickup for your convenience.
Processing & Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing